Privacy Policy
Last updated: September 14, 2026
This policy explains what personal information Famawell collects, why, and what you can do about it. Famawell ("we", "us") is a business based in the Netherlands.
What we collect
- Contact details you give us: your name, business name, email address and phone number, when you book a demo, fill in a form, email us or call us.
- Call and message content: when you call or text our numbers, including our demo line, we keep a record of the call or message. Calls to our AI receptionist may be recorded and transcribed. You are told this at the start of the call.
- Billing details: if you become a client, our payment processor handles your card details. We never see or store full card numbers.
- Basic technical data: our hosting provider logs standard request data such as IP address and browser type to keep the site secure and working.
How we use it
- To respond to your questions and schedule demos you ask for.
- To provide the services you sign up for, including sending appointment confirmations, reminders and service messages.
- To bill you and keep the records the law requires.
- To keep our systems secure and improve how they work.
We do not sell personal information.
SMS and phone numbers
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties.
We only send text messages to people who have given us permission. You can opt out at any time by replying STOP, and get help by replying HELP. See our SMS terms for details.
Who we share it with
We use a small number of service providers to run our business. They process data on our instructions and only for the purposes above:
- HighLevel (LeadConnector): CRM, calendar, phone, SMS and AI assistant platform
- Google Workspace: email
- Stripe: payment processing
- Vercel: website hosting
Some of these providers are based in the United States. Where data leaves the European Economic Area, we rely on appropriate safeguards such as the EU-US Data Privacy Framework or standard contractual clauses. We may also disclose information when the law requires it.
How long we keep it
We keep contact and conversation records for as long as we are in touch with you and for up to 24 months after our last contact, unless you ask us to delete them sooner. Billing records are kept for seven years, as Dutch tax law requires.
Your rights
You can ask us to show you the personal information we hold about you, correct it, delete it, restrict or object to how we use it, or give you a copy. Because Famawell is based in the Netherlands, the EU General Data Protection Regulation applies to how we handle your data, wherever you are. Our legal bases are your consent (for SMS), performing a contract with you, our legal obligations, and our legitimate interest in running and securing our business.
To use any of these rights, email privacy@famawell.com. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Cookies
This website does not use advertising or analytics cookies. If that changes, we will update this policy and ask for your consent where required.
Changes
If we change this policy, we will update the date at the top of this page.
Contact
Famawell
privacy@famawell.com